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Delivery Information

Despatch Time

We aim to pack and dispatch most orders within 1 working day. Dispatch time might be delayed if we cannot verify the customer’s age and require additional information before we can post the order. We ship to the UK and rest of EU except France due to regulations.

Free Delivery
We offer free standard delivery on all UK orders.
Free standard delivery on orders over £60.00 to Germany, Ireland, Belgium and Netherlands.
Free standard delivery on orders over £80.00 to Rest of EU.

Delivery Charges
Next day UK delivery (order placed before 2pm) - £4.99
Standard delivery on orders below £59.99 to Germany, Ireland, Belgium and Netherlands - £9.99
Standard delivery on orders below £59.99 to Rest of EU - £14.99

Estimated Delivery Time

UK MAINLAND - STANDARD

3 – 5 WORKING DAYS

UK MAINLAND – NEXT DAY

1 WORKING DAY

GERMANY, IRELAND, BELGIUM AND NETHERLANDS

5 – 8 WORKING DAYS

REST OF EU

7 – 16 WORKING DAYS

These are estimated times only provide by the courier, if you don’t receive your order in these time frame please give 4 extra working days before contacting us. We will contact the courier and ask them to investigate before sending out a replacement or refunding the order, which can take up to 14 days.

Refund Policy

Jammin CBD aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods may need to be returned. Returns are governed by these Terms and Conditions. If you receive Goods which do not match those that you ordered, you should contact us within 14 calendar days to arrange collection and return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon our receipt of the returned Goods. Goods must be returned in their original condition with all packaging and documentation. The packaging does not need to be unopened. Refunds will be issued within 14 days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded. If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged. To return the damaged Goods, please contact us within 14 calendar days to arrange collection and return. We are fully responsible for paying shipment costs. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon our receipt of the returned Goods. Refunds will be issued no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded. If any Goods you have purchased have faults when they are delivered to you, you should contact us within 14 calendar days to arrange collection and return. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. We are fully responsible for paying shipment costs. Replacements will be issued upon our receipt of the returned Goods. Refunds will be issued within 14 days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded. If any Goods you have purchased develop faults within 14 calendar days of delivery, you may be entitled to a replacement but not a refund. In order to arrange for such a replacement you should contact us within the 14calendar day period to arrange collection and return. We will assess the Goods and alleged faults upon receipt and if we conclude (at our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), we will issue replacement Goods at no additional cost to you. If any Goods develop faults beyond 14 calendar days from delivery but within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered to you. If the Goods are delivered to you in instalments, the 14 calendar day period begins on the day that you receive the final instalment. If you change your mind about the goods within this period, please inform us within 14 calendar days of receipt. Goods must be returned to us within 14 calendar days of the day on which you inform us that you wish to return the Goods. You are responsible for paying return shipment costs if Goods are returned for this reason. Refunds will be issued within 14 days and in any event no later than 14 calendar days after you inform us that you wish to cancel under this provision and will include standard delivery charges. We regret that additional costs such as express delivery and gift-wrapping cannot be refunded. Jammin CBD may not be able to accept returns under the cooling off period of the following types of Goods and/or taking into account the following circumstances: Goods made to your specifications or that have been personalised; Goods which are liable to deteriorate or expire rapidly; Goods which are sealed for health or hygiene reasons that have been unsealed after delivery; Goods which are, after delivery, according to their nature, inseparably mixed with other items; Goods consisting of audio or video recordings or computer software (including games) in sealed packaging where the seal has been broken after delivery. Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop).

 

 
 
 
 
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